This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.

These terms require the use of arbitration to resolve disputes, rather than recourse to the judicial system. By placing an order for products or services from this website, you affirm that you are of legal age to enter into this agreement, and you accept that you are bound by these terms and conditions. You affirm that if you have placed an order on behalf of an organization or company, you have the legal authority to bind any such organization or company to these terms and conditions.

You may not order or obtain products or services from this website if you: (i) do not agree to these terms and conditions; or (ii) are not the age of majority in your province or territory of residence; or (iii) are prohibited from accessing or using this website or any of this website’s contents, products or services by applicable law.

These terms and conditions (these “Terms”) apply to the purchase and sale of products and services through www.grizzl-e.com (the “Site”). These Terms are subject to change by United Chargers Inc. (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on this Site. You should review these Terms before purchasing any product or services that are available through the Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms and Conditions of Use that apply generally to the use of our Site. You should also carefully review our Website Privacy Policy before placing an order for products or services through this Site.

All purchase orders, and modifications to purchase orders, for Products are subject to acceptance or rejection by us in our sole discretion. All orders must be accepted by us or we will not be obligated to sell the products or services to you. By submitting your order, you confirm that your order is valid and that no modifications to the order will be made. Orders must be cancelled within 24 hours of placement and prior to shipment. Cancelled orders will be subject to a $50 cancellation fee. Once an order has shipped, the cancellation policy no longer applies and our standard product return policy will govern.

All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product will be the price advertised on this Site at the time the order is placed, subject to any terms of any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total price and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information; however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

We will arrange to ship the products to you. For orders within Canada and the continental United States, shipping will be processed in the ordinary course. If you are located outside Canada or the continental United States, an invoice may be generated; however, shipping must be arranged directly through our sales team prior to fulfillment. In such cases, please contact our sales team to coordinate shipment before assuming your order is ready to ship. You will pay all shipping and handling charges unless otherwise specified in the order confirmation. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

By submitting your order, you confirm that your order is valid and that no modifications to the order will be made. Cancellations can only be requested within 24 hours of order placement and are subject to a $50 cancellation fee.

United Chargers will accept returns within 30 days from purchase in the original box only. In order to return the product, email [email protected]. United Chargers does not accept returns of units that have been opened, installed, or used.

To receive a refund for an unused unit, the customer must contact United Chargers and send the charger to our facilities at their expense. A restocking fee of 25% of the original purchase price will be applied to products that are returned within the 30-day return policy.

The refund will be the MSRP of the charging station minus the 25% restocking fee. The refund will be processed after the unit has been received and inspected. The refund process may take up to 2 weeks to finalize after receiving the unit. The 25% restocking fee will also be charged if the customer does not accept the delivery and the order is returned.

The return policy only applies to Level 2 EVSE. Accessories and merchandise are non-returnable and non-refundable. Only orders placed on grizzl-e.com are eligible for a refund. Chargers purchased from Amazon or any 3rd party reseller are not eligible for refunds. Contact the 3rd party reseller for their refund policies.

Non-Returnable and Non-Refundable Items

• Return Policy applies only to Level 2 EVSE charging stations
• Accessories and merchandise are non-returnable and non-refundable
• Only orders placed directly through www.grizzl-e.com are eligible for refunds
• Chargers purchased through Amazon or any third-party reseller are not eligible for refunds
• Customers must contact third-party sellers directly for their applicable refund policies

Replacement/Repair Services

Replacement components are not available for customer self-installation. For safety reasons and to maintain applicable UL and CSA certifications, all replacement components and repairs must be performed exclusively by United Chargers Inc or an authorized service provider. By purchasing a product from our website, the customer acknowledges and agrees that the replacement parts will not be provided for self-installation. Customers requiring repairs or replacement components must contact [email protected] to arrange authorized service options.

We will provide one (1) replacement unit per product to address a verified defect or error. If a replacement charger exhibits the same error as the originally replaced unit, we will:

• Provide a prepaid return shipping label for the second replacement unit; and
• Issue a refund to the original payment method once the unit is received at our facilities

Our support agents shall have sole and final discretion to determine whether an issue constitutes a recurring error or a separate and unrelated issue.

This replacement components and replacement policy is separate form and independent of our warranty coverage. Warranty rights, limitations, exclusions, and remedies are governed solely by the Limited Warranty Terms and Conditions, which customers are encouraged to review for complete information regarding warranty eligibility and coverage.

In no event shall we be liable to your or any third party for consequential, indirect, incidental, special, exemplary, punitive, or aggravated damages, arising out of, or relating to any breach of these terms, regardless of whether such damages were foreseeable, whether or not we were advised of the possibility of such damages, and the legal or equitable theory upon which the claim is based.

Our sole and entire maximum liability, for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products and services you have ordered through our site. The limitation of liability shall not apply to (i) liability resulting from our gross negligence or willful misconduct, and (ii) death or bodily injury resulting from our acts or omissions.

We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products through the Site.

No party shall be liable or responsible to the other party, or be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any of the obligations set out in these Terms, when and to the extent our failure or delay is caused by or results from acts beyond our control, including, without limitation, the following Force Majeure Events: a) acts of God; b) flood, fire, earthquake, epidemics, pandemics; c) war, invasion, terrorist threats or acts, civil unrest; d) government order, law, or action; e) embargoes or blockades in effect; f) national or regional emergency; g) strikes, labor stoppages or slowdowns and h) other similar events beyond our reasonable control.

We will use diligent efforts to end the failure or delay and ensure the effects of the Force Majeure Events are minimized.

All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

By purchasing products or services through this website, you agree that any claim, dispute, or controversy, whether arising out of or relating to your purchase shall be resolved exclusively by final and binding arbitration, and not in a court of law. You understand and agree that this means you are waiving any right to litigate such claims in court or to have a jury trial. The arbitration will be conducted in accordance with applicable arbitration rules in effect at the time the claim is initiated.

The arbitrator shall have exclusive authority to resolve any dispute regarding the interpretation, enforceability, or validity of this arbitration clause, including any claim that this clause is void, voidable, unconscionable, or otherwise unenforceable. The arbitrator shall be authorized to grant any relief that would be available in a court of law or in equity. The arbitrator’s award shall be final and binding and judgment on the award may be entered in any court of competent jurisdiction. If any provision of this arbitration clause is found to be unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.