Grizzl-E Smart upgrade program

Welcome to the Grizzl-E Charger Upgrade Program! We're excited to offer our valued customers the opportunity to connect to our new "Grizzl-E Connect" App by upgrading the hardware in their chargers.

Who Is Eligible?

Are you eligible for the Grizzl-E Charger Upgrade Program? We're thrilled to offer this program to our valued customers, allowing you to seamlessly transition to our new "Grizzl-E Connect" App. To determine if you qualify, please review the following eligibility criteria:

1
Charger Purchase Date

Your Grizzl-E charger must have been purchased prior to 1 August 2023 and after October 1st 2023. If you acquired your charger after this date, it may already be compatible with the "Grizzl-E Connect" App.

Units purchased prior to October 1st, 2022 cannot be exchanged free of charge, and a 150 CAD (100 USD) fee applies

2
Current ChargeLab App Connection
Your charger must currently be connected to the ChargeLab.co App. This program is specifically designed to assist customers with chargers that were originally configured with this backend.
3
Desire to Switch to Grizzl-E Connect
You should have an interest in upgrading your charger to use our new "Grizzl-E Connect" App. This app provides enhanced features and functionality, making it a smart choice for your charging needs.
Upgrade process

Are you ready to bring your Grizzl-E charger into the future with our new "Grizzl-E Connect" App? We've made the upgrade process simple and straightforward. Here's a step-by-step guide to get started:

1

Shipping Your Charger

To begin the upgrade, carefully pack your Grizzl-E charger in a secure package. Please make sure to include the pre-paid shipping label for the return journey. This label will ensure that your charger reaches our facility with ease. Below, you'll find the shipping address based on your location:

• For Customers in Canada: Ship your charger to our facility in Toronto, Canada.

• For Customers in the United States: Ship your charger to our facility in Miami, Florida.

2

Request Upgrade

After sending your charger, don't forget to create a support ticket through our Technical Support's zendesk. Provide the tracking number for your shipment in your support ticket. This will help us track the progress of your charger's journey to our facility.

3

Charger Reception

Once your charger arrives at our facility, our skilled technicians will take over. They will carefully inspect your charger and prepare it for the hardware upgrade process. Our dedicated team will perform the hardware upgrade, ensuring that your Grizzl-E charger is compatible with the "Grizzl-E Connect" App. This upgrade typically takes 3-4 working days to complete. We appreciate your patience during this time.

4

Return Shipping

Once the hardware upgrade is completed, we'll securely package your charger and ship it back to you using the provided pre-paid label. Your upgraded charger will be on its way back to you in no time!

With this simple and convenient process, you can enjoy the benefits of our new app without any hassle. If you have any questions or concerns at any point during the upgrade process, don't hesitate to reach out to our support team. We're here to make the transition to "Grizzl-E Connect" as smooth as possible for you.

Costs?

Upgrade Costs: The hardware upgrade is free. Customers are responsible for shipping costs to our facility and back. To track your shipment, create a support ticket with the provided tracking number. Rest assured, we maintain the charger's warranty and performance standards throughout the upgrade. Our goal is a cost-effective and hassle-free transition to the "Grizzl-E Connect" App. Contact our support team for any cost-related questions or concerns.
Units purchased prior to October 1st, 2022 cannot be exchanged free of charge, and a 150 CAD (100 USD) fee applies

FAQ

If your charger was purchased before August 2023, was connected to the ChargeLab backend, and you wish to use the new "Grizzl-E Connect" App, you are likely eligible. Contact our support team for confirmation.
The hardware upgrade is completely free. You are responsible for shipping costs, but we provide free hardware upgrade. Units purchased prior to October 1st, 2022 cannot be exchanged free of charge, and a 150 CAD (100 USD) fee applies
Create a support ticket and provide us with the tracking number once you've shipped your charger. We'll use this information to monitor its progress.
No, we take care to maintain your charger's original warranty and performance standards during the upgrade process.
In the event that your charger sustains shipping damage, please contact our support team immediately. Please note that the responsibility for damage during shipping lies with the chosen shipping provider. We do not take any responsibility in this regard.