Policies

Privacy and Data Collection Policy

Last Updated: May 24, 2021

The Privacy Policy explains how personal information is collected, used,  and disclosed by United Chargers Inc. in connection with the commercial websites operated and located at http://grizzl-e.com as well as any related Grizzl-E websites, mobile sites, or apps that link to this Privacy Policy (collectively referred to as the “Site”).

Collection of Personal Information

The type of data collected and processed includes:

Further data may be collected if you choose to share it — this includes information you disclose when you fill out fields on your profile, make a purchase, or contact technical support.

Data is collected in the following cases:

Additional data is collected when an order is placed:

Information about your computer hardware and software and mobile device may be automatically collected by the site. This information can include: 

This information is used to maintain the quality of the service, and to provide general statistics regarding use of the grizzl-e.com website. 

Use of Personal Information

Personal information is used for purposes such as the operation of the service, maintaining the quality of the service, and providing general statistics regarding the use of the websites. United Chargers may use personal information it collects to:

In addition to notifying you of activity on our site which may be relevant, United Chargers may periodically wish to communicate any important information such as newsletters or announcements by email, inform of other products or services available, and provide news and information about events, activities, offers, promotions, products, and services. Subscription to Newsletters is voluntary. Opting out of such emails is permitted at any time (see “Opt-Out / Unsubscribe ” below).

Social Sharing

The Site may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on the Site with other media. The use of such features will share information depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Newsletter Subscription

Grizzl-E offers Newsletters for users to receive the latest information directly to their email inbox. Grizzl-E News provides the latest information from United Chargers including new product offerings, promotions, and any news for Grizzl-E customers. Grizzl-E Smart Updates provides notice of the latest software updates and bug fixes for the Grizzl-E Smart as well as connection guides and other software information. 

Subscription to any Newsletters is voluntary. To receive the Newsletters, users must fill the subscription form with a valid email address and agree to the privacy policy. Users may unsubscribe from email newsletters at any time using the ‘Unsubscribe’ button. 

Data collected from Newsletter subscribers includes:

United Chargers will only send Newsletters with information relevant to Grizzl-E Customers. United Chargers will not sell or provide email addresses to any other site. 

Cookie Policy

The Site uses “cookies” to personalize the online experience. A cookie is a text file that is placed on the computer’s hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to a computer, and can only be read by a web server in the domain that issued the cookie.

The purpose of a cookie is to tell the Web server the user has returned to a specific page. The Site uses cookies to remember user registration and recall specific information on subsequent visits. This simplifies the process of recording your personal information on the site. When you return to the grizzl-e.com website on the same device, the information previously provided will be retrieved by the web browser.  

Security of Personal Information

Credit/Debit Cards

Customers can store their credit card information for future orders and faster checkout on their web browser. United Chargers do not host any credit card data.

Rights

Users have a right to access the personal data held by United Chargers. Users have the right to request the erasure of personal data. Contact info@unitedchargers.com for more information.

If you believe that the information United Chargers hold is incomplete or inaccurate, contact us to ask us to complete or correct that information.

Policy Information

Acceptance of this policy

Continued use of our site signifies acceptance of this policy. Contact info@unitedchargers.com for any questions or concerns regarding this policy. Registering will further request your explicit acceptance of the privacy policy.

Changes to this policy

United Chargers reserves the right to make changes to this policy at any time. Users may be asked to review and re-accept the information in this policy if it changes in the future.

Contact Information

United Chargers welcomes any questions or comments regarding this Statement of Privacy. If you believe that United Chargers has not adhered to this Statement, please contact info@unitedchargers.com

Return and Refund Policy

Last Updated: April 26, 2022

Refund Policy

All pre-order payments collected from grizzl-e.com are fully refundable. The Refund button is located in the My Orders tab on the website. You can also send an email to info@unitedchargers.com with your pre-order number and “REFUND” in the email header. All refunds are processed the next business day.

60 Day Product Return Policy

United Chargers will accept returns within 60 days from purchase in the original unopened box only. In order to return the product please contact info@unitedchargers.com. United Chargers does not accept returns of units that have been opened, installed, or used.

Warranty and Product Replacement Policy

Warranty Terms and Conditions

All United Chargers products are covered by either a 3-year or 5-year replacement warranty. United Chargers warrants that, when used under normal operating conditions, our charging station will be free from any defects in materials or workmanship for the period specified in the warranty, of three (3) or five (5) years from the date of original purchase. If, during the Warranty Period, under normal operating conditions, your charging station becomes defective United Chargers will, upon written notice of the defect received during the Warranty Period, replace the charging station, until the defect is resolved.

The Warranty period begins at the date of original purchase, as indicated on the purchase invoice, and ends on the same date after the three (3) or five (5) year period specified on the warranty. After the expiration of the warranty period, United Chargers will not provide replacement charging stations or technical support services for defective chargers. United Chargers will accept returns of any charging station found to be past the warranty period and sell a new unit at the Manufacturer’s Retail Price as indicated on the website store. Any replacement charging station will be warranted for the remainder of the original Warranty Period.

This warranty will not apply if the product has been misused, abused, or altered. The warranty will not apply if the unit was not properly installed or maintained. The warranty does not cover cosmetic damage such as scratches and dents, or normal aging. The warranty does not cover damage as a result of an extreme power surge, extreme electromagnetic field, or any acts of nature. The Warranty for the cable does not include normal tear and wear. Plugs that have been exposed to snow or water for a prolonged period of time are not covered by this warranty. The warranty will apply only if the product is defective.  

United Chargers does not provide replacement components as part of this warranty. For any warranty claim, United Chargers will provide a complete unit to replace the defective unit. Replacement J1772 output cables can be purchased on the grizzl-e.com website. United Chargers does not replace or repair any electrical components inside the enclosure of the charging station.

This warranty does not cover the use of the charging station in a way other than as specified by United Chargers. United Chargers does not warrant design, merchantability, or fitness for particular purposes. United Chargers does not guarantee any modification to the charger including, but not limited to changes to the input cable or Electrical Circuit / Input Power Requirements stated in the user manual. Before performing any alteration, disassembly, or modification of the charging station obtain written permission from United Chargers.

United Chargers does not guarantee that Wi-Fi-connected smart units will be compatible with all Wireless Access Points or that Wi-Fi Connected smart units will be able to establish an internet connection with all Wi-Fi networks. United Chargers does not Warrant that any software services, including ChargeLab or other software services for Wi-Fi-connected Smart Units, will be error-free or operate without interruption. This warranty does not cover damage to any Wi-Fi-connected charging station caused by any software provider.

The warranty claimant must produce the original purchase invoice including the date of purchase. United Chargers will accept warranty claims from third-party sellers if the original purchase invoice is provided. The Warranty on your charging station shall not apply if the original identification markings (for example, serial numbers and trademarks) have been defaced, altered, or removed.

For all products that are under warranty, United Chargers will issue a replacement unit. The Warranty covers the full cost of the replacement charging station including shipping and handling for both the replacement unit and, the return shipping for the defective unit. The Warranty does not include any on-site labor costs related to uninstalling or reinstalling the replacement charging station. United Chargers assumes no liability for any dismantling, removal, installation, re-installation, labor costs, or any consequential damages associated with this warranty. United Chargers is not responsible or liable for any costs associated with faulty installations. United Chargers is not liable for any indirect, incidental, or special damages caused by a defective station. This includes but is not limited to loss of use, loss of profits, or other costs incurred through the inability to use the charging station. The cumulative liability of United Chargers for warranty claims will not exceed the original price of the charging station. Warranty claims made within 60 days from purchase will be replaced with a new unit. Warranty claims made after 60 days will be replaced with a refurbished unit. If the exact charging station model is no longer manufactured by United Charger, a charging station with substantially similar functionality will be provided as the replacement unit.

Claim Warranty Service

To Obtain Warranty Service

Go to https://grizzl-e.com/technical-support/ and create a New Ticket. Ensure the following information is on the ticket before submitting:

  • Customer Name
  • Customer Email Address
  • Customer Address
  • Customer City
  • Customer State/Province
  • Customer Country
  • Charger Model Number
  • Charger Serial Number
  • A detailed description of the problems you are experiencing with the charging

If United Chargers determines that the defect appears to be covered by your Warranty and your Warranty is still in effect you will be provided a replacement charger. A replacement charger of the same model number will be sent to your shipping address and a return label will be provided to ship the defective unit back. The defective charging station must be returned in its original shipping box or in another shipping container designed to prevent damage to the charging station.