Return and Refund Policy

Last Updated: November 7, 2023

Refund Policy

All pre-order payments collected from grizzl-e.com are fully refundable. The Refund button is on the website's My Orders tab. You can also send an email to [email protected] with your pre-order number and "REFUND" in the email header. All refunds are processed the next business day.

30 Day Product Return Policy

United Chargers will accept returns within 30 days from purchase in the original unopened box only. In order to return the product please contact [email protected]. United Chargers does not accept returns of units that have been opened, installed, or used.

To receive a refund for an unused unit, you must ship the unit to United Charger’s facilities at your expense. The refund process may take up to 2 weeks to finalize after the unit is received.

Warranty and Product Replacement Policy

Warranty Terms and Conditions

Grizzl-E comes with the option of a 3-year or 5-year manufacturer’s warranty. This warranty is extended by United Chargers to original purchasers of Grizzl-E™ EV Charging Stations. United Chargers warrants that this product is free from defects in materials years and free from defects in workmanship for the period specified in the warranty from the date of purchase. If during the Warranty Period, under normal operating conditions, your charging station becomes defective, United Chargers will, upon written notice of the defect that occurred during the Warranty Period, replace the charging station until the defect is resolved.

No agent, employee, or representative of United Chargers has any authority to affirm, represent or warrant anything concerning Grizzl-E™ EV Charging Stations except for the affirmation and representation which is specifically included within this warranty. This warranty will not apply if the product has been misused, abused, or altered. The warranty does not cover cosmetic damage such as scratches, dents, or normal aging. The warranty does not cover damage as a result of an extreme power surge, extreme electromagnetic field, or any acts of nature. This warranty will not apply if the product is used with any third-party extension cords or electrical adapters. The waterproof rating of the enclosure cannot be guaranteed if the charger is mounted upside down. The warranty will apply only if the product is defective. United Chargers does not Warrant that any software services for Wi-Fi-connected Smart Units will be error-free or operate without interruption.

A 1-year warranty covers the Charging Output Cable. After the 1-year period a Replacement Charging Cable may be purchased to replace the damaged charging cable. The warranty for the cable does not include normal tear and wear. Plugs exposed to snow or water for an extended time are not covered by this warranty. The warranty for the cable does not include cables that have been run over, pulled, or otherwise damaged by the vehicle. United Chargers shall make the final determination as to whether the fault is caused by the Charging Station or the Charging Output Cable.

The warranty claimant must produce the original purchase invoice, including the date of purchase. For all products that are under warranty, United Chargers will issue a replacement unit. The Warranty covers the full cost of the replacement charging station, including shipping and handling for both the replacement unit and the return shipping for the defective unit. The cumulative liability of United Chargers for warranty claims will not exceed the original price of the charging station. Warranty claims submitted within 60 days from purchase will be replaced with a new unit. Warranty claims submitted after 60 days will be replaced with a refurbished unit.

United Chargers assumes no liability for any dismantling, removal, installation, re-installation, or labour costs or any consequential damages associated with this warranty. United Chargers is not responsible or liable for any costs associated with faulty installations. United Chargers shall make the final decision, in fairness to all concerned, as to the legitimacy of any such claim on this warranty.

Replacement units will only be shipped in Canada, Mexico, and the contiguous United States. For shipping replacements to another country or Hawaii, Alaska, and Puerto Rico the shipping fees will be paid by the customer.

Upon discovery of any defective Grizzl-E™, please contact our Technical Support Department for further instructions as to how to replace the defective unit or submit a support ticket at https://autochargers.zendesk.com/hc/en-ca.

Claim Warranty Service

To Obtain Warranty Service

Click on the Technical Support link on the bottom menu or go to https://autochargers.zendesk.com/hc/en-ca. Fill out and submit the Technical Support form.

Ensure the following information is on the ticket before submitting:

  • Email Address
  • Full Name
  • Charger Type
  • Charger Model Number
  • Charger Plug Type
  • Serial Number
  • Customer Phone Number
  • Customer Shipping Address

Write a detailed description of the problems you are experiencing with the charging station. Include photos or videos to help us determine the cause of the problem.

The warranty claimant must produce the original purchase invoice, including the date of purchase, from United Chargers or an authorized reseller. Only the original purchaser of the charging station is eligible to receive warranty services.

If United Chargers determines that the unit is defective, the defect is covered under the Warranty, and the Warranty for the charging station is still in effect, a replacement charger will be provided.

United Chargers will provide a return shipping label for you to ship the defective unit back to our facilities. The defective charging station must be returned in its original shipping box or in another shipping container designed to prevent damage to the charging station. United Chargers will verify and inspect the returned unit.

After the defective unit has been received, a replacement charger of the same model number will be sent to your shipping address. United Chargers will cover shipping expenses for the replacement unit. Warranty claims submitted within 60 days from purchase will be replaced with a new unit. Warranty claims submitted after 60 days will be replaced with a refurbished unit.

Alternatively, a replacement unit can be purchased before shipping back the defective unit. The replacement unit must be the equivalent of the defective unit. The customer will pay the MSRP and Shipping costs of the Replacement Charger and ship the defective unit back to United Chargers facilities. After the defective unit is received, the cost of the replacement and shipping will be fully refunded to the customer. It is the responsibility of the customer to purchase the equivalent unit. If the defective unit is over 60 days old, the refund will be for the equivalent of a refurbished unit. United Chargers will not refund the difference for new units or upgrades.

Grizzl-E Post Warranty Service

After expiration of the warranty period (3 or 5 years after the date of purchase) United Chargers offers customers Post Warranty Service.

If the charger malfunctions after the Warranty Period has expired United Chargers will provide maintenance and repair for a fee. The Post Warranty Service includes a replacement Circuit Board, installation, and shipping for a fee of $250 for Grizzl-E Classic and Smart and $500 for Duo. United Chargers will provide shipping labels, install a new Circuit Board, and test the station for functionality. If the input or output cables do not pass quality inspection during repairs, we will advise the customer and an additional fee will be added. The repaired Charging Station will have a 1-year warranty.

Fill out the Technical Support form. If United Chargers determines the unit is qualified and if the technical issue can be resolved with Post Warranty Service, an invoice will be sent to your email address. 

Privacy and Data Collection Policy

Last Updated: April 28, 2022

The Privacy Policy explains how personal information is collected, used, and disclosed by United Chargers Inc. in connection with the commercial websites operated and located at http://unitedchargers.com as well as any related Grizzl-E websites, mobile sites, or apps that link to this Privacy Policy (collectively referred to as the "Site").

Collection of Personal Information

The type of data collected and processed includes:

  • IP address
  • Full Name
  • Email address
  • Customer Phone Number
  • Full Address and Postal Code
  • Company Name (for resellers only)

Further data may be collected if you choose to share it — this includes information you disclose when you fill out fields on your profile, make a purchase, or contact technical support.

Data is collected in the following cases:

  • Browsing the site. See "Cookie policy" below.
  • Registration on the site.
  • Fields filled out on profile.
  • Order or pre-order is placed.
  • Form for Customer, Sales, or Technical Support is submitted.
  • Newsletter Subscription.

Additional data is collected when an order is placed:

  • Home, business or shipping address – to complete the purchase transaction
  • Your billing, Credit/Debit Card information to complete the purchase transaction. This data is being passed to payment processor directly and we DO NOT store any sensitive credit/debit card data on our platform.

Information about your computer hardware and software and mobile device may be automatically collected by the site. This information can include:

  • IP Address
  • Browser type
  • Device identifiers
  • Mobile network information
  • This information is used to maintain the quality of the service, and to provide general statistics regarding use of the unitedchargers.com website.

Use of Personal Information

Personal information is used for purposes such as the operation of the service, maintaining the quality of the service, and providing general statistics regarding the use of the websites. United Chargers may use personal information it collects to:

  • Respond to communications and requests.
  • Provide customer service.
  • Request feedback.
  • Inform of other products or services available from the site.
  • Provide you with news and information about events, activities, offers, promotions, products, and services.
  • Monitor and analyze Site usage and trends.

In addition to notifying you of activity on our site which may be relevant, United Chargers may periodically wish to communicate any important information such as newsletters or announcements by email, inform of other products or services available, and provide news and information about events, activities, offers, promotions, products, and services. Subscription to Newsletters is voluntary. Opting out of such emails is permitted at any time (see "Opt-Out / Unsubscribe" below).

Social Sharing

The Site may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on the Site with other media. The use of such features will share information depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Newsletter Subscription

Grizzl-E offers Newsletters for users to receive the latest information directly to their email inbox. Grizzl-E News provides the latest information from United Chargers including new product offerings, promotions, and any news for Grizzl-E customers. Grizzl-E Smart Updates provides notice of the latest software updates and bug fixes for the Grizzl-E Smart as well as connection guides and other software information.

Subscription to any Newsletters is voluntary. To receive the Newsletters, users must fill the subscription form with a valid email address and agree to the privacy policy. Users may unsubscribe from email newsletters at any time using the "Unsubscribe" button.

Data collected from Newsletter subscribers includes:

  • Name (optional).
  • Email Address.
  • IP Address
  • Data including Delivery, Open, and Click for each newsletter.

United Chargers will only send Newsletters with information relevant to Grizzl-E Customers. United Chargers will not sell or provide email addresses to any other site.

Cookie Policy

The Site uses "cookies" to personalize the online experience. A cookie is a text file that is placed on the computer’s hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to a computer, and can only be read by a web server in the domain that issued the cookie.

The purpose of a cookie is to tell the Web server the user has returned to a specific page. The Site uses cookies to remember user registration and recall specific information on subsequent visits. This simplifies the process of recording your personal information on the site. When you return to the unitedchargers.com website on the same device, the information previously provided will be retrieved by the web browser.

Security of Personal Information

Credit/Debit Cards

Customers can store their credit card information for future orders and faster checkout on their web browser. United Chargers do not host any credit card data.

Rights

Users have a right to access the personal data held by United Chargers. Users have the right to request the erasure of personal data. Contact [email protected] for more information.

If you believe that the information United Chargers hold is incomplete or inaccurate, contact us to ask us to complete or correct that information.

Policy Information

Acceptance of this policy

Continued use of our site signifies acceptance of this policy. Contact [email protected] for any questions or concerns regarding this policy. Registering will further request your explicit acceptance of the privacy policy.

Changes to this policy

United Chargers reserves the right to make changes to this policy at any time. Users may be asked to review and re-accept the information in this policy if it changes in the future.

Contact Information

United Chargers welcomes any questions or comments regarding this Statement of Privacy. If you believe that United Chargers has not adhered to this Statement, please contact [email protected]