Who Is Eligible?
Are you eligible for the Grizzl-E Charger Upgrade Program? We're thrilled to offer this program to our valued customers, allowing you to seamlessly transition to our new "Grizzl-E Connect" App. To determine if you qualify, please review the following eligibility criteria:
Units purchased before October 1st, 2022, cannot be exchanged free of charge, and a 150 CAD (100 USD) fee applies
Are you ready to bring your Grizzl-E charger into the future with our new "Grizzl-E Connect" App? We've made the upgrade process simple. Here's a step-by-step guide to get started:
Request Upgrade
Send a Technical Support ticket through our Zendesk requesting a Grizzl-E Smart ChargeLab upgrade. Our Technical Support agents will confirm the upgrade and give you further instructions.Ship Your Charger
Customer is responsible for the shipping fees. Once payment is received, the Technical Support team will provide the shipping documents through the Zendesk ticket. Carefully pack your Grizzl-E Charger in a secure package and include the pre-paid shipping label for the return journey. This label will ensure that your charger reaches our facility.Charger Reception
Once your charger arrives at our facility, our skilled technicians will take over. They will carefully inspect and prepare your charger for the hardware upgrade process. Our dedicated team will perform the hardware upgrade, ensuring your Grizzl-E charger is compatible with the "Grizzl-E Connect" App. This upgrade typically takes 3-4 working days to complete. We appreciate your patience during this time.Return Shipping
Once the hardware upgrade is completed, we'll securely package your charger and ship it back to you using the provided pre-paid label. Your upgraded charger will be on its way back to you in no time!With this simple and convenient process, you can enjoy the benefits of our new app without any hassle. If you have any questions or concerns at any point during the upgrade process, don't hesitate to reach out to our support team. We're here to make the transition to "Grizzl-E Connect" as smooth as possible for you.